General Questions
Do you have minimum order requirements?
- No, there’s no minimum order requirement. However, we offer free delivery across the UK for orders over £30.
Are your products eco-friendly?
- Some of our products are made from recyclable or biodegradable materials. Check individual product descriptions for eco-friendly options.
Can I order in bulk?
- Yes, we offer bulk purchasing options. Contact us for details or to discuss your specific requirements.
Delivery and Shipping
Do you offer free delivery?
- Yes, we offer free delivery on all orders over £30*
How long will it take to receive my order?
- Orders are typically delivered within 2-5 working days. For more urgent needs, we offer a next working day shipping options, available at an additional cost.
Do you ship internationally?
- We can ship orders overseas for an additional charge. Please contact our sales team for more information.
Can I track my delivery?
- Yes, once your order is dispatched, you’ll receive a tracking link via email**
*Some UK postcodes will incur an additional delivery charge.
**All orders sent via our dedicated parcel service will receive tracking information via email. All goods sent via our pallet service will not receive tracking information.
Payments and Returns
What payment methods do you accept?
- We accept Visa, Mastercard, PayPal, and other major payment providers.
What is your return policy?
- Our returns policy can be view here
How do I cancel or amend an order?
- To cancel or amend your order, please contact us as soon as possible. Changes can be made before dispatch.
Are there any hidden fees?
- No, all prices are transparent, and there are no hidden fees.
Custom Orders and Support
Can I request custom printed packaging solutions?
- Yes, we provide customisable options for plastic packaging to suit your business needs. Get in touch with our team for more information.
Do you provide advice on choosing the right product?
- Absolutely! Contact our customer service team, and we’ll help you find the best solution for your project or business.
How can I contact customer support?
- You can reach us via email, phone, or our website’s contact form. Our team is available Monday to Friday, 9 AM to 5 PM.